It's often the only way of bringing pressure to bear when you're not getting the right response. I would take it back to the dealer and demand that they fix it. You need to be assertive at this point, ...

Ford spokesman Stephen Kruk replies: "Vincenza owns a 2011 Fiesta with 68,000km and we have offered a partial refund of $10,000 as a dealer trade. We review each customer request for support on an ...