OK, actors. Pilot season is almost here, and the auditions will start rolling in. Represented or not, it’s a busy time for actors in New York City and Los Angeles—a time for last-minute auditions, ...

When customers call a company's customer service hotline, they are sometimes met with a long wait time that can be frustrating and often impacts their feelings about a company in a negative way.

These days, being online feels like a digital cat-and-mouse game, with cybercriminals lurking around every corner, looking for ways to extract and exploit personal information. Although callback ...

Cybersecurity researchers tracking the evolution of a type of phishing campaign, “Callback attacks”, have commented on their increasing sophistication and ability to dupe victims. Callback attacks ...

If you get asked back for further job interviews, this is a positive sign. Getting a callback confirms you did well enough on your first round that the prospective employer wants to see more. However, ...

Researchers at the cybersecurity firm Trellix have been keeping tabs on a sophisticated phishing campaign, known as BazarCall, since it first drew attention in 2020. This campaign evolved over time, ...

Callback – also called virtual hold – has been around for over two decades. While there are uncertainties on who developed virtual solutions, us old-timers will remember that Virtual Hold Technology ...

How exciting! Your child got the callback. This is great news. Really, a callback is a win in itself. All too often actors get hung up on not actually booking a role—but you must know that to be ...

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...