Most founders spend all their energy getting new clients. But keeping existing ones happy matters more. Your current customers are worth gold. One loyal client beats ten potential customers every time ...

Here’s what the research from Gallup and other research organizations says: If you are trying to drive up your repurchase rate and overall customer loyalty, customer satisfaction is never enough. In ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...