Rates of burnout — a feeling of overwhelm and constant stress that if left unchecked may cause employees to seek another job — have risen in the past year. A 2021 survey by Indeed found that 52% of ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

As a management consultancy, we help our clients move past “business as usual” by leveraging organizational transformation to create breakthrough performance. Even our name is inspired by our belief ...

After producing a five-month, multimedia series on the power of client and community feedback, Stanford Social Innovation Review conducted two audience surveys to understand the campaign’s influence.

“Make a legal U-turn.” “Exit right in two miles.” When we drive, many of us now have an electronic voice telling us the shortest route, how to avoid detours, and how to correct wrong turns. We’ve ...

‘SmileBack is allowing partners to get feedback from their customers on what is going well and where any challenges are. We will provide our partners with more insights to help them increase their ...

ICE is a web-based customer feedback system available at JBM-HH. You can make comments and provide well deserved compliments or log suggestions, all with the click of a mouse for any service provider ...

Grocer Waitrose is to gather real-time feedback from customers about their in-store experience to ensure the best standards of service. The retailer will enable shoppers to comment on any aspect of ...

It’s hard to find a business that doesn’t have customer-centricity among its values. You won’t find many companies admitting they’re not customer-led, that they’re not passionate about the customer ...