Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. What is a loyalty program? It’s a program designed to get ...

Human resources leaders are finding innovative solutions to bridge gaps in skills and meet staffing needs. Some companies are finding success with “returnship” programs, which are designed to ...

I’ve noticed a new pattern that’s enabling startups to close big contracts, fast. These founders and early employees are successfully inverting the entire traditional, notoriously slow enterprise ...