Today, Transcom released 2026 CX Trends: Paradoxes Leaders Can’t Ignore, an industry report designed for enterprise customer experience, operations, and digital transformation leaders. The report ...

New features showcase how AI can transform CX by accelerating the speed to insights and action on unstructured data like digital behavior and conversational intelligence and help enterprise ...

The term “experience” has become a focal point in the mortgage industry more than ever. While previous efforts centered around Customer Relationship Management (CRM) systems and Point of Sale (POS) ...

Whereas large language models (LLMs) attracted consumers well before enterprise users, SaaS platforms are driving the use of embedded AI agents to improve employee experience and productivity. AI ...

Talkdesk AI Rewriter allows agents to instantly rewrite text in a professional, friendly, or empathetic tone to match a customer’s sentiment or mood. Talkdesk AI Translator automates text translation ...

A growing number of B2B businesses are claiming to be customer-centric – but before you add, “we put our customers at the heart of everything we do” to your core messages, is your customer experience ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...

Network connectivity plays a crucial role in driving an effective customer experience for several reasons. Perhaps most importantly, it enables seamless and uninterrupted communication between ...

Talkdesk boosts artificial intelligence portfolio with capabilities that deliver hyper-personalized, modern customer experience Talkdesk AI Rewriter and Talkdesk AI Translator help enterprises ...