Zendesk this week upgraded messaging from an optional add-on to a core part of its customer service offering. The move comes after a surge in demand for messaging as a customer contact channel over ...

Use SMS messaging in text message marketing campaigns to reach customers on their mobile devices. Learn the types of SMS messages and how to use them.

We caught up with Freshworks Mukesh Mirchandani to hear his thoughts on the potential of messaging in customer service in this latest DX Leaders interview. Text messaging has become an everyday form ...

Third-party messaging platforms have evolved from nice-to-have to need-to-have capabilities for customer service organizations, advises Forrester Research analyst Julie Ask in a report titled “Using ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced ServiceNow Messaging Service to help ...

The way we communicate has evolved significantly over the past few decades. From traditional methods like snail mail and fax machines to email and now messaging apps, technology has made it easier for ...

Disclosure: Our goal is to feature products and services that we think you'll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from ...

Connecting to your audience via text messaging can help a business grow. Learn tips for texts that engage leads, reduce no-shows, qualify leads and more.

Instant messaging (IM) isn't just for chatting up your friends and colleagues any more. Enterprises have started to explore using instant messaging for customer service. With Forrester Research ...

SUNNYVALE, Calif.--(BUSINESS WIRE)--Today, Agent.ai, a leading provider of messaging-based customer support tools, announced it has raised a $2.7M seed financing round. The funding comes from a number ...