Opinions expressed by Entrepreneur contributors are their own. In his book No B.S. Ruthless Management of People & Profits, business coach and consultant Dan S. Kennedy presents a straightforward ...

Despite your best efforts to fix problems on your own, sometimes you just have to call for help-whether you’ve got broken gadgets, downed service, or just need to fix a company’s mistake. Calling ...

HVAC customer service is crucial to any business, as first impressions and lasting memories can help your company succeed. While HVAC companies are very service oriented, the customer-facing aspect ...

Echopass – Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon ...

Opinions expressed by Entrepreneur contributors are their own. What is customer service culture? It’s how your company looks at, treats, and engages with employees — or how it intends to do so. While ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...