The possibilities generated by AI customer service tools are boundless, and the quality and application of data will truly enhance CX. There’s no doubt AI customer service tools have transformed the ...

The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

With these tools, brands can pinpoint areas for improvement and make data-driven decisions to enhance their products or services. Voice of Customer (VoC) tools are advanced software platforms and ...

The cloud software company is aiming to meet the changing customer service needs of consumers with its new blended conversations tool. SaaS provider Zoho has launched several new tools for Zoho Desk, ...

If you’re the type of Twitter user who enjoys using the platform to sound off about businesses and customer experiences, the social media site’s latest changes could affect you. No, it’s not going to ...

LAS VEGAS--(BUSINESS WIRE)--KNOWLEDGE16 – ServiceNow (NYSE: NOW), the enterprise cloud company, today unveiled a new application that connects departments, systems and workflows to transform the way ...

Despite Twitter's public struggle to retain monthly active users, the microblogging social network is an undeniable force in the business world. More and more, interactions between a business and a ...

When your business is small, customer service seems easy. When you don’t have many customers to begin with, service is usually merely a matter of delivering the product and sending the customer on his ...

Twitter announced new features that will help users operate customer service functions better via the social network this week at its Flight developer conference. Businesses can now use the Fabric ...

What’s the most effective way for businesses to attract and convert leads? We asked industry experts to share one tool or ...

If you’re a business but not on social media already, then you need to be. If you already have social media presence, it’s important that you are active and responsive. It seems that everyone has ...

This age of mobile payments and eCommerce comes with clear benefits and challenges; while technology has made it easier than ever to process purchases, the customer experience has for many become ...