At this year's Inspire conference in July, Microsoft unveiled a new Dynamics 365 Customer Voice service, while also making Connected Store available in preview and updating Fraud Protection. Earlier ...

Between multiple stakeholders, complex processes and tight deadlines, keeping a project on track can be tricky — and that’s where project management software comes in. These digital tools can help ...

Customer service isn't just about being courteous to your customers – it's a vital element of business operations that can impact your bottom line and affect how your company is viewed in the public ...