Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Calabrio Inc., a Minneapolis-based maker of customer service software, has introduced a new version of its main product that executives believe will accelerate its reach beyond corporate call centers.

What kind of work should your customer support operation focus on? The way to answer this question is to think about when support reps are most helpful to customers. Support reps are most productive ...

Jeri Frank is the Co-Founder & CEO of STRATAFOLIO, a software solution for companies that own and manage real estate with NNN leases. When you’re researching new software to help your business run ...

When customers seek help with using your products or services, they call upon your support team. Chances are that customers have tried to find answers to questions or solutions to problems on their ...

Google Cloud has introduced Customer Engagement Suite with Google AI, an application suite that combines conversational AI with contact-center-as-a-service (CCaaS) functionality for automated customer ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

Review platforms Software Advice, Capterra, and GetApp-all owned by Gartner Digital Markets-have recognized Patriot Software as one of the highest-rated payroll systems, based on user reviews. "This ...

For all the buzz surrounding customer experience, few CX leaders think their work is wowing customers. Although 81 percent of CX leaders surveyed by Gartner this past July believe CX will soon be the ...