Forbes contributors publish independent expert analyses and insights. Craig S. Smith, Eye on AI host and former NYT writer, covers AI. Without exception, we all hate the maddening menus and ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Companies looking to provide better CX are turning to voice solutions to offer quicker and better service customers call a contact center. As companies look to provide customers with better customer ...

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More At its Ignite developers event today, Microsoft announced the addition of ...

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What if you could have a conversation with technology that feels as natural as chatting with a friend? Imagine an AI voice agent so advanced it not only understands your words but also your intent, ...

It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

It's easy to overlook customer care services. In the grand scheme of your operations, it seems like a small piece of a much larger puzzle. However, inbound customer care is critical to the reputation ...