Goldman Sachs says AI will boost productivity, cause a short spike in unemployment, and disrupt some jobs, but the impact will be brief. Acrobat Studio combines Adobe Acrobat, Adobe Express, and ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...

Google today announced the beta launch of its enterprise edition of Dialogflow, its tool for building chatbots and other conversational applications. In addition, Dialogflow (both in its free and ...

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

In September, Google announced the beta launch of Dialogflow CX, the newest version of the company’s suite for building conversational experiences. As of today, Dialogflow CX, which is now used by ...

Last week I had an unusual interaction with a voice-enabled contact center IVR while helping my mother sign up for some supplemental medical coverage. After calling the health insurance provider’s ...

Google LLC said today that its Dialogflow CX service is now generally available, meaning enterprises now have an easier way to create more advanced virtual agents to staff their contact centers. Part ...