Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

Design thinking is great in concept, but there must be some planning around the execution. Recently, I wrote about how to put design thinking into action, covering what design thinking is, some of the ...

Craig Park joins as new director of digital experience design to provide in-house expertise in low-voltage technology design. When you purchase through links on our site, we may earn an affiliate ...

Apple store, Cupertino, Calif. Image courtesy author. In the dynamic world of retail, the gap between brands and consumers can quickly escalate from a minor crack to a Grand Canyon-sized disconnect, ...