The knowledge base article, as the central mechanism for resolving IT and other issues, may be approaching the end of its run ...

I believe the time is right for sparking a new approach toward developing a Theory Of Knowledge. I think the desire for this can be justified by just looking around. Lots of evidence points to the ...

We are all deeply immersed in the everyday working of the digital universe. From blogs, to social networking sites, to e-meetings, to e-commerce, to the internet of things, everyone, or nearly ...

Artificial intelligence (AI) is coming of age, and as it matures, one benefit is clear: Knowledge workers, those whose roles require both experience and the ability to collect and analyze data needed ...

Just about every enterprise has at least one knowledge base: A customer-facing one. While the concept can and should be extended to internal use, it’s often these public knowledge base examples that ...