Often included in long-term outsourcing/managed services agreements but sometimes overlooked as a contractual right, in this post we look at benchmarking provisions, including what benchmarking is, ...

Benchmarking has long been a source of strain for the relationship between customers and service providers. The potential for disagreements over price comparisons and contractual obligations is huge, ...

Access to high quality data is a must within the credit industry. Not only does it ensure scorecard improvement for credit firms, it also enables fair and transparent credit decisions for consumers ...