To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

We all know that a Standard Operating Procedure (SOP) is a step-by-step set of instructions written by an organization to help workers carry out complex routine operations. Each SOP is aimed to ...

The shortcut has been in our psyche since most of us can remember. It often is a deviation from the conventional as a means to get somewhere or do something to save time. Time is precious, and ...

A theory born from understanding the Challenger disaster. Hosts Celeste Headlee and Masud Olufani introduce the theory of normalization of deviance, an understanding that came from study of the ...

What is normalisation and why is it so damaging to achieving justice?Anyone with any exposure to the Palestinian-Israeli conflict will also be exposed to certain oft-repeated words and phrases that ...