I’ve long thought that much of the world can be explained by feedback loops. Why are small companies nimbler than large ones? Why are private companies generally more efficient than governments?

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. In this episode, Thomas Betts chats with ...

In an increasingly “smart” world, data is being created everywhere. Engineers and manufacturers generate massive amounts of data for every part, process and product made. However, the future of ...

It’s easy to dwell on the difficulty and pain of recovery from an eating disorder. But it’s important to attend to the beauty of it too. One of the forms of beauty involved in restoring yourself to ...

Anyone dealing with the airline industry knows the woes of travelers done wrong. Cancelled flights. Overbooked routes. Dragging paying customers off an aircraft. It’s mind boggling how clearly ...

It’s hard to escape the reality that the world is not doing well in responding to climate change. According to the most recent United Nations' Intergovernmental Panel on Climate Change report, global ...

You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...

Spoiler alert: There isn’t one. Closing the feedback loop is notoriously challenging. To correct and adapt our programming, we need to understand what doesn’t work, who it doesn’t work for, and what ...