From customer support to internal IT management, help desk software keeps everything running smoothly. We've put the top solutions to the test to help you choose the right one for your small business.

stratusAI Desk Agent is the newest addition to CareCloud’s AI portfolio, developed within the Company’s AI Center of Excellence and powered by advanced large-language models, real-time reasoning, and ...

In this special guest feature, Gabby Nizri, Co-Founder and CEO of Ayehu, lays out the difference between a chatbot and a virtual service agent and identifies the challenges and opportunities that ...

Some startups pride themselves on having prestigious financial backers — but just as important is having prestigious customers. It’s one of the main points of pride for Serval, an enterprise AI ...

In the structure of the modern enterprise, the IT help desk has long been seen as a vital support function. It's the primary point of contact for employees with technical issues, from forgotten ...

Today, Specops Software, an Outpost24 company and provider of password and identity management solutions, has announced that its Specops Secure Service Desk for Cloud now supports native Entra ID, ...

RIYADH, Saudi Arabia--(BUSINESS WIRE)--RSA, the security-first identity leader, announced groundbreaking cybersecurity innovations at RSAC Conference 2025 that defend organizations against the next ...