Messaging might feel ambitious now, but 69% of consumers are using messaging channels for customer service, here is how to get started. While a rich, modern messaging experience is a technical reality ...

Zendesk sees customer service as a way for its users to distinguish themselves from competitors and now allows them to bring that customer service advantage to their mobile, game and Web apps. The ...

Zendesk this week upgraded messaging from an optional add-on to a core part of its customer service offering. The move comes after a surge in demand for messaging as a customer contact channel over ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Customer service software company Zendesk today announced that companies ...

Zendesk has upgraded its Web-based help desk software to simplify and automate how its users capture, analyze and respond to public Twitter messages that merit a customer-service response. With the ...

In addition, Zendesk today announced the completion of $60 million of new financing. The financing was led by Redpoint Ventures with participation by Index Ventures, GGV Capital, Goldman Sachs, ...

Over 200,000 companies use Zendesk to drive better customer experiences. Featuring a fully integrated ticketing system and generative AI-powered bots, Zendesk helps businesses automate and strengthen ...

When it comes to benchmarking customer service teams, operational traits can prove to be a more accurate and relevant point of comparison than common industry classifications. That was the finding of ...

Today, the Zendesk Foundation's Tech for Good program announced the winners of its fourth annual Global Impact Awards. These ...