OKLAHOMA CITY, and MANCHESTER, England, May 15 /PRNewswire/ -- Amcat, a global leader in customer interaction solutions today announced it has signed an agreement with IEX Corporation, a NICE Systems ...

RICHARDSON, Texas, June 13 /PRNewswire/ -- Leading global supplier of workforce management and optimization technology for contact centers, IEX Corporation, a Tekelec (Nasdaq: TKLC) company, today ...

The City of Dallas has selected NICE's interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the city's uniquely combined 9-1-1/3-1-1 ...

We've been asking some vendors and industry experts questions for our May Workforce Management article. Here is what two experts, Bill Durr of Witness Systems and Paul Leamon of IEX Corporation had to ...

PARAMUS, N.J.--(BUSINESS WIRE)--NICE Systems (NASDAQ:NICE) announced today that it has again been acknowledged by DMG Consulting LLC as the worldwide leader in the Workforce Management (WFM) market, ...

NICE Systems has juiced up its initiatives to combine its native NICE Perform functionality with the workforce management (WFM) capabilities it acquired from IEX and the performance management (PM) ...

The $1.6 billion credit union said the system has facilitated forecasting, schedule adherence, schedule management and an increase in contact center efficiencies. The company said its Release 4 allows ...

Jan 8 - NICE Systems (NASDAQ: NICE) , the global provider of advanced solutions that enable organizations to extract Insight from Interactions(TM) to drive performance, today announced one of India's ...

Optimization is not just for search engines. The latest buzzword to hit the contact center scene is workforce optimization, which some describe as workforce management software on steroids. Workforce ...

Price: Envision's Performance Suite costs $1,200 per user. That includes Envision Quality Monitoring, eLearning, Workforce Management, agent desktop, and Business Intelligence. Business Benefits: ...