95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

When I recently sought to upgrade my mobile phone, my first stop was my provider’s website in search of a contact number. To my surprise, a virtual chatbot quickly established the nature of my visit ...

Although colleges have tested different ways for chatbots to help students for years, new artificial-intelligence tools can allow chatbot use to go further, giving students more-personalized support ...

Glendale-headquartered California Credit Union has announced the launch of “Georgia,” a new virtual chatbot designed to deliver fast, intelligent and secure support to members 24/7. Named in honor of ...

The Limbic chatbot, which screens people seeking help for mental-health problems, led to a significant increase in referrals among minority communities in England. An AI chatbot helped increase the ...

While ChatGPT, Grok, and similar AI tools have gained incredible popularity in recent years, chatbots have been around for a long time — as far back as the 90s. Some of those chatbots have gone the ...

However, people responded better to a less-interactive chatbot that did not have humanlike cues, said S. Shyam Sundar, James P. Jimirro Professor of Media Effects, co-director of the Media Effects ...