This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, with experts predicting that KM will not only become a more vital function ...

Picture this: A support team member knows the information they want exists; they just can’t find it. To get a customer the answer they need, the agent spends an inordinate amount of time looking for ...

Consider the humble file cabinet. Long ubiquitous in offices and homes, it epitomized early document and information management. Locating that file folder with the relevant paper document was once the ...

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

Business leaders intent on fostering innovative cultures must differentiate between knowledge management and knowledge assembly. One involves systems, data, and collaboration; the other, insights, ...