Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

How Xerox got its engineers to use a knowledge management system Your email has been sent Xerox found a way to cut costs and share institutional knowledge with a knowledge management system that gives ...

GUEST OPINION: In today's fast-paced business environment, an effective knowledge management system is crucial for storing, sharing, and managing an organization's collective expertise. It enhances ...

Sirjad Parakkat is the VP of Engineering for Ivanti, leading the IT Service Management, Lines of Business and Platinum Engineering Group. Too much of a good thing? That’s what it feels like when ...

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...