In our work, we spend much time examining companies’ operating models and organizational structures. Many that we talk to have not taken a deliberate, planned approach to designing their models, ...

Enterprise data systems now sit beside ranking, inference and decision pipelines that influence what users see, interact with ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Retail has crossed a threshold. What began as experimentation — chatbots, recommendation engines, demand forecasts — has become something far more consequential. By 2027, artificial intelligence will ...

Karcic AI-Native HR OS delivers operating leverage by deflecting routine HR questions: benefits/policy Q&A, escalating nuanced matters to HR for final judgment. Founders need operating leverage. We ...

GenAI pilots stall because enterprises prove that models can generate outputs but do not build the operating model that turns ...

If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Even with all of the advances in IT, whether it’s modular hardware, massive cloud computing resources, or small-form-factor edge devices, IT still has a scale problem. Not physically—it’s easy to add ...

Why static context don’t scale autonomy - durable agents require a living system that retains precedent, adapts as the business changes, and operates reliably.