What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

In a world of information overload, employers can struggle to get their benefits messages heard and, perhaps more importantly, understood. Last October, President Obama signed into law the Plain ...

Plain language versus structure. That’s the debate the parties offer the court Tuesday morning in Kemp v. United States. The case involves a small detail of the Federal Rules of Civil Procedure – the ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...