Years ago I did business with an Atlanta soft drink giant. That is to say I printed for them. I spent hours, daily, on their campus. I never left their offices without new work to do. One day I ...

A problem statement is a powerful tool that helps businesses ask the right questions. Used properly, it can lead to efficient solutions and make problem-solving feel like a breeze. Done poorly, it can ...

In blunt terms, the absolute worst thing you can do to compete is sell technology. It not only doesn't make sense, it can and is costing you margin—lots of margin. The reason is simple. When you ...