Implementing a program of continuous quality improvement can increase customer satisfaction, reduce production waste and improve company performance. To introduce such a program, you have to make sure ...
Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...
The Joint Commission is launching the Pioneers in Quality program to educate and support hospitals as they meet requirements for electronic clinical quality measures. 1. The Joint Commission launched ...
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