Sometimes we lose sight of a simple truth about systems: They are made up of people. Despite all of the frameworks and tools at our disposal and all of our learning as a field of practice, purely ...

Lee, Michael, Melissa Mazmanian, and Leslie Perlow. "Fostering Positive Team Relational Dynamics: The Power of Interaction Scripts as a Resource for Change." Working Paper, June 2018.

In a world that is all about new apps and cloud computing, sometimes the important stuff doesn’t look new or cool. Sometimes key small business tools are just functional, they might have been around a ...

Data integration can seem like a never-ending quest as organizations try to combine and access data from disparate applications and sources. But as we move beyond relational as the only DBMS type that ...

Value stream management involves people in the organization to examine workflows and other processes to ensure they are deriving the maximum value from their efforts while eliminating waste — of ...