The figure marks 15.8% of annual sales made by retailers this year and is in line with 16.9% last year, when retail returns totalled $890bn. “Returns are no longer the end point of a transaction,” NRF ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns has automated the returns process in its ...

[Stay on top of transportation news: Get TTNews in your inbox.] The returns process is costly — and it impacts more than just profit margin. When factoring in every step a retailer goes through to ...

Returns fraud and abuse are a big problem for retailers and brands — and it’s getting bigger. According to a report from Deloitte and Appriss Retail, returns fraud cost retailers more than $100 ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Most consumers are unwilling to travel more than five miles ...

180 "Dancing Robots" work alongside humans at a Happy Returns Hub to process millions of returns each month. (Retail TouchPoints) Geekplus robots are now in use at all three of Happy Returns’ Hubs.

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 ...

Retailers estimate that 15.8% of their annual sales will be returned this holiday season, totaling $849.9 billion, according to the 2025 Retail Returns Landscape report released by the National Retail ...

As brands navigate today’s shifting retail landscape, returns recommerce is becoming an essential strategy to unlock accessible price points, foster customer loyalty and stay agile. Returns recommerce ...

IRVINE, Calif.--(BUSINESS WIRE)--Appriss Retail, a leading provider of solutions designed to reduce retail losses, decrease return and claim fraud and abuse, and provide a more frictionless consumer ...