Before returning food at Sam's Club, you'll want to know exactly what its "100% Satisfaction Guarantee" policy covers and ...

Editor's note: The following is a guest post from Michael Simoncic, managing director, and Alfredo Lozano, director at Alvarez & Marsal's Consumer and Retail Group, a global professional services firm ...

With so many shoppers making returns, it’s important to remember that stores set their own rules when it comes to refunds and ...

As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing ...

Fashion retailer H&M started to charge customers for online product returns in September 2023. Citing a rise in delivery and processing costs, as well as growing consumer use of free returns, H&M ...