What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

A new approach to service request management is gaining ground in companies around the globe. Called Enterprise Request Management, or ERM, this framework is finding favor with organizations because ...

WAUKEGAN, IL, UNITED STATES, August 29, 2025 / EINPresswire.com / -- Faced with difficulties in correctly routing non-emergency calls, communicating with residents, and efficiently handling resident ...

ServiceDesk Plus Cloud, Full-Stack ITSM Software, Passes PinkVERIFY Assessment for Four ITIL 4 Practices One of five ITSM vendors to clear the PinkVERIFY ITIL 4 Assessment Incident Management, Change ...

As a small business owner, your customers are the core of your business. Without them, success is elusive. When your customers make a request, they expect you to fulfill it as best as possible.

FORT LAUDERDALE, FL / ACCESSWIRE / January 26, 2021 / IT Service Management (ITSM) is often regarded as the sum of every process involved with the IT lifecycle in terms of designing, delivering, and ...