Your customers’ satisfaction is determined by how well your performance lives up to their expectations. The world’s greatest organizations are constantly and literally establishing expectations that ...

Setting mutual expectations with your children about their intentions regarding study habits and academic effort before they go back to school can eliminate hours of arguing and complaining later in ...

When implemented well, clear boundaries increase trust, professionalism and client satisfaction. Before you set boundaries, identify the small places where you feel frustrated or overwhelmed. Then, ...

Many, including myself, had lofty expectations for Arizona Cardinals WR Marvin Harrison Jr in his rookie season. His prestige as the son of an NFL Hall of Famer, a major college football award winner, ...

Expectations are tricky. On the one hand, they motivate us, guiding our behavior toward goals and achievements. On the other hand, they can be a double-edged sword—leading to disappointment, anxiety, ...