Social workers play a crucial role in hospitals, often stepping in during some of the most challenging times for patients and ...

Patient experience year outlook 2026 highlights new HCAHPS survey data on team communication and electronic responses to improve care quality.

In healthcare C-suites across the country, patient experience is a top priority. From medical practices and ambulatory surgery centers to large hospital systems, leaders are rethinking every stage of ...

Empowering social workers to discuss advance care planning with older patients with cancer could improve documentation of ...

Social media analysis reveals patient experiences with uUTIs, highlighting symptom awareness, HCP interactions, and treatment challenges. Patients often seek online information before consulting ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. In response to mounting scrutiny over medical claim denials and ...

"He loved his job. He was enthusiastic about what he did," Maddy Auble said in memory of her colleague, victim Alberto Rangel ...

"Alberto was there to help, and he was failed." We're learning more about the death of a social worker at Zuckerberg San Francisco General Hospital, who died two days after being stabbed by a patient.

Some patients become advocates because everything went right: the diagnosis was made early, the surgery went well, the cancer-driving mutation was found and communicated to other family members, ...

The race is on to transform the US’s notoriously bureaucratic healthcare sector with artificial intelligence (AI) tools that deliver a better patient experience. A string of start-ups and scale-ups ...

A social worker was stabbed by a patient at an HIV care clinic at SF General Hospital. The 31-year-old victim is in critical condition. The 35-year-old male suspect is in custody and is facing ...