Americans are more enamored than ever with Microsoft’s software, according to a national customer satisfaction survey released today. Microsoft scored a record 79 points in the newest poll conducted ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Sumit Aneja Customers now ...

Ask your employees to describe their day in just an emoji, and you might receive some enlightening information. In light of labor shortages and the Great Resignation, more companies have been adopting ...

The latest American Customer Satisfaction Index survey suggests Apple’s iconic leadership is narrowing. But there's more to what's going on than just that. The latest American Customer Satisfaction ...

Of the 29% who said they were either “Dissatisfied” (25%) or “Very Dissatisfied” (4%) with their TMS, the top three reasons were “TMS didn’t provide promised cost and service benefits” (86%), “TMS ...

The construction of effective customer satisfaction surveys becomes part of a pivotal strategy for achieving a deeper connection with customers. The creation of winning customer satisfaction surveys ...