A version of this article appeared in the Summer 2021 issue of strategy+business. In the blink of an eye, COVID-19 disrupted the business environment and illuminated a profound, sometimes overlooked ...
Factors that once defined a successful business have undergone a seismic shift. Today, traditional metrics like cost control and incremental revenue growth are important, but they're not the only ...
If you're competing on price, you'll never achieve maximum profitability. Instead, everyone's job must become value creation. But are you sure that you're providing value to your customers? Even if ...
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