AI agent fervor has permeated the software development world. But, we’re no longer talking about a singular, all-knowing AI. Rather, emerging agentic workflows rely on multiple specialized agents ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

Forbes contributors publish independent expert analyses and insights. Aytekin Tank is the founder and CEO of Jotform. There’s a common issue with generative AI. I’ll explain with an example from a ...

GOOGLE is building the largest store of knowledge in human history – and it’s doing so without any human help. Instead, Knowledge Vault autonomously gathers and merges information from across the web ...