Andrew Bartels tracks contingent-workforce management tools and services for Giga Information Group Inc. in Cambridge, Mass. Computerworld editor at large Gary H. Anthes asked Bartels to comment on ...

ERP systems excel at automating back office processes. But their batch process design used to facilitate communication between modules, especially labor information, limits their ability to provide ...

If you’re a retailer, you know that the flow of calls, e-mails and Web chats coming into your contact center can fluctuate greatly depending on a wide variety of factors. The time of year; the success ...

Workforce management in manufacturing, or any other business sector across the supply chain, is a juggling act for business leaders and human-resources professionals. Now more than ever, worksites are ...

Increasing global competition, regulation and worker expectations are driving the need for global workforce management among multinational and international manufacturers alike. Multinational ...

Call Center: What is Workforce Management? Is it more than just fancy scheduling software? Bill Durr, Witness Systems: Workforce management is the codeword for forecasting and scheduling software in ...

A Unified Platform That Converts Unevaluated Time Data into Country- and Client-Compliant Workforce Transactions in Real ...

There are many people who'd like to do away with “workforce management” (WFM). The term itself, we hasten to specify – not the application, which is increasingly critical to cost-effective (and humane ...

The role of workforce management software is to use historical data to predict the future, creating a reasonably accurate forecast of workload and a schedule for staff which matches it. Generally, the ...

In today’s rapidly evolving workplace, the U.S. Department of Defense (DoD) faces an increasingly complex challenge: attracting and training the personnel required to meet multiple missions across the ...