Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

Cloud software specialist Salesforce is working on an non-fungible token (NFT) cloud service, according to a CNBC report. The plans were revealed by Salesforce co-CEOs Marc Benioff and Bret Taylor ...

Salesforce has emerged as a very popular customer and business process management platform especially in sectors like banking, insurance and financial services.

On Wednesday, September 6, contact center and customer relationship management powerhouses Genesys and Salesforce announced a partnership to help businesses drive more value from data and AI with ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Salesforce Inc. co-founder and Chief Executive Marc Benioff is articulating a bold vision for the next era of enterprise software. In an exclusive interview with theCUBE on April 25, Benioff outlined ...

Salesforce recently pulled back the curtain on a plan to adapt its customer management and analytics software specifically for the use of life sciences companies, and several supporting roles in that ...

Salesforce, Inc. CRM has been encountering a slowing growth trend over the past several quarters. For years, the company delivered double-digit revenue increases. However, that pace has slowed to ...