Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The agent experience (AX) refers to the overall experience of the contact center agent, from ...

This marriage ain't big enough for the both of them.

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Insurance agents and brokers in Michigan received more bad ...

LOS ANGELES--(BUSINESS WIRE)--Navedas Technology Solutions Inc. today released CSAT.AI, a customer satisfaction app (CSAT) built to enhance CX and AX, in real time, on Zendesk Inc.’s leading ...

It’s getting tougher for companies to secure customer loyalty. Online product reviews and easy-opt-out digital models let them research and switch brands in a few clicks. The business is on the line ...