Customer service chatbots are quickly increasing in popularity, and it’s easy to see why. This evolving technology makes it easier for businesses to engage their customers, cut down on their workload ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

As technology advances, business owners are able to tap into a wealth of resources. One such development that has been increasing in popularity as of late is the rise of the chatbot. A chatbot is a ...

All chatbots aren’t created equal. All chatbots aren’t created (or implemented) equal. Some will provide customers with excellent CX, while others will leave a trail of frustrated customers in their ...

Explore AI chatbot examples like ChatGPT, Gemini, and Jasper, and see how they transform your business' productivity. Artificial intelligence (AI) is transforming business operations by significantly ...

Today’s consumers are increasingly drawn to self-service options for customer service and support. As the loan servicing sector searches for answers on increasing customer satisfaction and retention, ...

Nothing tells a customer “I’m not really interested in talking to you" quite as bluntly as an interactive voice response (IVR). It’s the computer voice we all love to hate. Admit it, you've found ...

People are generally skeptical of customer service chatbots, and many outright despise them. In a recent Gartner survey, 64% of consumers said that they’d prefer companies didn’t use AI of any kind — ...