A newly launched ‘feedback loop’ sharing information on the reasons why survey participants fail quality checks “is a way we ...

Software quality often slips not because of major flaws, but because of small cracks in the software development lifecycle ...

Metrics miss why. Behavioral data tracks what happened, but it rarely explains why customers act or leave. Feedback loops fill in those gaps. Ask, act, announce. Closing the loop requires three steps.

AI has the potential to accelerate operations, but this raises a new challenge: how to keep humans in the loop when AI can ...