The future of business is about creating value for everyone—not just shareholders. In my new book The Interaction Field: The Revolutionary New Way to Create Shared Value for Businesses, Customers, and ...

It’s scary to think how technology is taking over our lives. Decades ago, nobody would have cared if they stepped away from home without their phones. Today, not only have smartphones become an ...

This is a story of how a last-minute idea (and the surprising result that emerged from the new codings) transformed a paper. It’s never too late to stop thinking! Seeking to understand social ...

Memory isn’t just a mechanism for storing all of the information you encounter. Instead, it helps you to hold onto information that is likely to be useful for reducing effort in the future. That is ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...