Discover how the American Customer Satisfaction Index (ACSI) influences investment decisions and economic performance. Learn ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Cheese Removals and Transport, a family-run removals company based in Hove, has announced a series of service improvements designed to make its local and national moving operations more efficient, ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don't trust the accuracy of AI-generated answers, and 40% of patients are ...

For many companies, one of the most challenging aspects of growth is dealing with the increased demand for customer support.

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service platform - LiveDesk. Built on the core ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

While there is widespread speculation that AI will drastically reduce customer service headcount, currently only 20% of leaders have reduced agent ...

If your own therapist is licensed and willing to write the letter, that can be a great option. Many people still use an ESA ...

An empathetic experience can still be delivered with the right mix resources, as long as businesses meet clients wherever and ...

A 26-year-old man from Bihar has been arrested by the cyber cell of Delhi Police crime branch for allegedly creating fake website of a popular travel and hotel booking website, impersonating its ...

Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.