Founders and experts explain how they assess time to value (TTV) at every stage of the customer journey as consumers demand ...

After a launch, the real learning begins. Tech leaders share the signals and habits they use to turn user behavior, feedback ...

Even as revenue growth and profit per employee remain non-negotiable metrics, Indian IT companies are beginning to explore a ...

Gartner predicted four years a big decrease in Net Promoter Score use as a CX metric in 2025. But it's hanging around.

When scientists test algorithms that sort or classify data they often turn to a trusted tool called Normalized Mutual ...

Measuring your marketing ROI will give you an idea of what’s working best so you can refocus marketing dollars and stop ...

Customer experience protects brand equity. In fast-shifting markets, CX is the mechanism that sustains trust, reinforces ...

You could also get technical and test your grip strength with a device that you squeeze called a dynamometer; an average ...

Universidad Carlos III de Madrid (UC3M), in collaboration with the National Cybersecurity Institute (INCIBE), an entity under ...

For decades, business success has been defined primarily by hard numbers: revenue growth, profit margin, shareholder returns.

Learn the key NBA metrics that reveal true odds value. Use basic and advanced data to spot mispriced lines and bet more ...