Key skills for many digital marketing jobs include copywriting, SEO knowledge, research abilities, project management, and ...

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

In a new model for user interfaces, agents paint the screen with interactive UI components on demand. Let’s take a look.

As AI becomes embedded across CRM workflows, the challenge in 2026 shifts from adoption to execution, forcing organizations ...

The key themes that defined the year behind us will also shape the one ahead. The most-read articles of 2025 tracked a return ...

As early adopters have discovered, Copilot delivers real transformation only when it becomes an integral part of critical ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the right CRM for your small business based on our in ...

Programmers hold to a wide spectrum of positions on software complexity, from the rare command-line purists to the much more ...

Open WebUI, an open-source, self-hosted web interface for interacting with local or remote AI language models, carried a high ...

December 2025 was a brutal reality check for security teams. While most were winding down for the holidays, threat actors weaponized a tectonic shift in the landscape, headlined by the... The post Top ...

Varvara Budetti is a deputy editor of data and automation at Forbes Marketplace. She specializes in leveraging automation and data-driven insights to enhance editorial workflows and content strategy.