The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...
Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...
Salesforce launches a three-pillar water plan for data centers, power, and watersheds — backing restoration in Brazil and ...
Salesforce and OpenAI have announced a wide-ranging partnership that will bring Salesforce’s Agentforce 360 platform directly into ChatGPT, allowing businesses to access CRM data, customer ...
Salesforce’s Sunya Norman tells Newsweek how the company is leveraging its decades-long AI experience to solve today's ...
Add articles to your saved list and come back to them any time. Cloud software giant Salesforce has defended its security practices days after hackers published data from about 5.7 million Qantas ...
A new class action lawsuit in San Francisco federal court has accused software giant Salesforce of building its XGen AI models on a pirated library of books and then scrubbing references to those ...
What we know so far: A hacking collective responsible for leaking personal data on hundreds of federal officials last week has reportedly amassed private records on tens of thousands more, according ...
Salesforce used Dreamforce 2025 to do more than launch products. It declared a philosophical shift in how companies will operate — what Salesforce’s longtime CEO Marc Benioff called the “agentic ...
Anthropic and Salesforce expand strategic partnership to deliver trusted AI for regulated industries
Regulated and data-sensitive industries can now use Claude models from Anthropic in Agentforce Claude and Slack integration brings conversational AI into ...
Salesforce failed to address the massive wave of OAuth breaches at its Dreamforce conference, but securing third-party authentication is paramount for the agentic future it seeks. Salesforce’s 2025 ...
Learn how data management strategies for design for manufacturing initiatives can also promote overall operational excellence ...
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