When a service encounter goes south, customers expect empathy. Hearing an employee say, "I share your frustration," can calm ...

New research suggests that chatbots still don’t measure up to humans when it comes to connection and well-being.

By tapping into ChatGPT's capabilities, even beginners can explore simple and creative ways to start earning money online.

ChatGPT still wins on personality. When I need a catchy title or a brand story that doesn’t sound like a corporate manual, ...

Dr. Saini is a psychiatrist and Dr. Bailen is a psychologist at Massachusetts General Hospital. As the use of large language models like ChatGPT, Claude and Gemini has surged, we’ve heard about ...

Siri has gone from in a relationship with OpenAI to in an open relationship. According to Bloomberg, Apple has decided to forgo an exclusive deal with OpenAI to allow Siri to run queries through ...

Consumers are increasingly turning to artificial intelligence chatbots for health information, a new report from Rock Health says. Thirty-two percent of respondents in the 2025 Consumer Adoption of ...

With increasing awareness of AI chatbot-associated psychosis and efforts to understand how it occurs, there has been renewed attention to the psychiatric phenomenon of folie à deux, meaning “madness ...

Here’s the question nobody’s asking but everybody should be: When you ask an AI for the truth, whose truth are you getting? Researchers at MIT, the University of East Anglia and a dozen other ...

During the first world war, the British government was looking for ways to help people stretch their limited food supplies. It found pamphlets from a noted 19th-century herbalist who said rhubarb ...

Sure, when chatbots aren’t outright hallucinating, they can be helpful tools for gathering information, generating ideas, and completing tasks. But some of the biggest players in the AI chatbot ...