Discover how customer-driven pricing sets prices based on perceived value and its impact on e-commerce, affecting consumer choices and competitive strategy.

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Discover the best ChatGPT cover letter prompts for 2026 with copy-ready templates that help job seekers write tailored, ...

In financial services, database risk extends beyond IT. It affects delivery, operational resilience, and governance at the ...

AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

Australian bank launches a 24/7 intelligent assistant capable of asynchronous human hand-off, joining the country’s major financial institutions in the race to deploy AI-powered services ...

AI Personalization Enhances Customer Experience AI contact center platforms enable personalized customer experiences that were once impossible at scale. Virtual agents access customer history, ...

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5 ...

Government reporters Lisa Rein, Meryl Kornfield and Hannah Natanson can be reached securely on Signal at (202) 821-3120, (301) 821-2013 and (202) 580-5477, respectively. The Social Security ...

Abstract: Query-by-example spoken term detection (QbE-STD) refers to the search for an audio query in a repository of audio utterances. A common approach for QbE-STD involves computing a matching ...