AI decided what gifts we unwrapped, and they were bought from the retailers that could automatically and accurately answer customer questions.

A study suggests that Google’s AI has started prioritizing YouTube videos over hospitals, medical journals, and government ...

Discover the leading database management systems for enterprises in 2026. Explore key features, pricing, and implementation tips for selecting the best DBMS software to harness your data effectively.

Insurers will prioritize customer experience in the coming year as declining customer satisfaction reveals the need to focus on retaining clients. That was among Forrester’s predictions for the ...

Search is changing faster than ever – and 2026 may be the year it fully breaks from the past. Over the last year, AI has reshaped how people discover, decide, and convert, collapsing the traditional ...

This project is my deep dive into understanding how businesses measure the long-term value of their customers — using nothing but SQL and a structured financial formula. I wanted to go beyond just ...

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Klarna, a Swedish financial technology company known for its controversial buy now, pay later program, is pushing back on reports that it regrets pivoting away from human employees and prioritizing ...

Organizations are using generative AI to stay ahead of the competition, but the real advantage lies in harnessing the power of your own data securely and at scale. One of the most exciting new ...

Most businesses generate a lot of data. But that data isn’t valuable for decision making if it’s not structured and analyzed. And analytics aren’t as effective if they are slow and expensive to ...

Klarna is a $14.6 billion company that focuses on buy now, pay later payments. The company implemented an AI hiring freeze last year, which lasted for over 12 months. Now, the company is reversing ...